RESEARCH PERSPECTIVES IN PEOPLE PROCESS MATURITY – ANALYSIS AND INSIGHTS

Abstract

There is a vast stream of literature around various aspects of corporate, people and quality systems and its impact on business outcomes. In particular the high performance people practices have been well studied in multiple industries around the themes of effectiveness and impact. However the impact of people process structures and their maturity is not seen to be frequently covered in the studies.  Essentially the research studies can be classified as “inward looking” at HR practices without much focus on outcomes or “outward looking” with very little focus on process maturity that enables the outcomes. From an extensive analysis of the studies, we propose a framework that looks both at the internal process maturity dimension and its external impact on outcomes. This framework linking independent variables around people processes to the dependent variables of business, customer and employee outcomes as well as the role of possible mediating and moderating variables are  explored in this paper.