A STUDY ON QUALITY PERFORMANCE IN BUILDING CONSTRUCTION PROJECTS

Abstract

Quality Management Systems (QMS) are being operated in some sectors in India but it is rare to meet these systems in construction industry.There are many hindrances that make it difficult to apply the system effectively due to the nature of construction and therefore, no objective way to measuring the effectiveness of these of these systems exists in construction industry.The study commenced with literature review which lead to descriptive study method, questionnaire was floated to construction companies in and around Chennai and responses were collected. The collected responses were analysed using OriginPro software and results have been concluded.The construction Industry maintains low quality of standards, low level of communication, low level of inspection and testing, low level of training and level of customer satisfaction is very low and  hence proper care should betaken to improve the above factors by maintaining proper quality records, improving the level of communication by conducting periodic meeting..